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Terms & Conditions

GLOBAL TRUCK IMPORTS always seeks to sell quality items at the very best price. These items should be of an acceptable quality, fit for purpose, and matching their description. On the odd occasion when things don't go to plan, you can be rest assured that our after sales team is here to help!

In line with the Australian Consumer Law, we will work with you to resolve any issue to the satisfaction of both parties.

While all care is given, any errors or omissions in the product listing are unintentional.

7 Day Returns

We must be notified within 7 days of you receiving the item that you intend to return it. The item must then be returned within 7 days following this notification (see Returning Items*).

  • The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
  • The item/s must NOT be opened, used, worn or damaged, and must be in perfect condition when we receive them back
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • The item is securely packed to ensure it is received back by us in original and re-saleable condition.
  • The refund amount will have original postage and handling costs deducted. 
  • If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.

Warranty

GLOBAL TRUCK IMPORTS offers a 5 Year warranty on all body panels and 2 years warranty on all electrical products from the date of purchase (unless stated otherwise).

Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by GLOBAL TRUCK IMPORTS to provide service (not including standard periodic maintenance).

Order Dispatch and Shipping

We ship orders using TNT and Fastway Couriers.

At present, shipment is only available within Australia.

If you wish to pick-up your item, please note that all collections must be made between 8.30am - 4.30pm Monday to Friday.

Finalised orders placed before 2pm AEST Monday to Friday are dispatched same day.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number.

TNT has authority to leave parcels at the delivery address if nobody is present at the time of delivery.

Any changes to the delivery address after checkout will not be considered as valid.

If you have any questions, please contact our Customer Service team who are only too happy to help.